For the month of February, we will be introducing Haseenah, our IT Operator Team Lead!

Hello Haseenah, can you introduce yourself? 

My name is Haseenah Rasheed and I have worked at NITA as an IT Operator Team Lead for 1 year. Before that, I was a Senior Customer Care Officer for 8 years after completing my Diploma in Electronics, Computer & Communication Engineering.   

I am friendly and creative! I do henna artwork, gift tray designing and makeup artistry during my free time!  

What do as an IT Operator Team Lead?  

As a Security Operations Centre (SOC) Operator, I monitor servers, reports, ticket creation & escalation for relevant teams.  

As a team lead, I do the rostering for SOC SG Team, updates of processes & documentations, OoSLA reports etc.   

What drives you at work? 

I learn something new almost every day. Many challenges surface due to unclear/unconfirmed processes, I will do my best to source out from possible responsible teams and documentations to find a solution. 

What type of technologies/skill sets do you have?  

 My expertise includes: 

  • Operating Systems: MS Windows 8; 10; 2000 
  • Basic in Windows Server Administration 
  • AutoCAD/Adobe Photoshop/Basic in Java, C Programming 
  • Multi-Media Technology; ADSL, WIFI, Fibre Broadband 
  • Mobile Technology; Android, Windows 7, Symbian, IOS 

Other Skills:  

  • Communication/Customer Relation Skills 
  • Organizational and Planning Skills 

Skills not related to IT/Customer Service:  

  • Professional Makeup & Henna Artisty =P 

What advice would you give to people who are interested to work in tech industry?  

Nothing is impossible! It’s all about wanting to learn, you can do it.